Speaker Bio

Yen-Pu Paul CHEN
Managing Director
VX Consulting, Chicago

Paul has a broad array of experience encompassing the aviation industry value chain, from OEM, airline, MRO to business intelligence. Iconic aviation brands where he helped transform business and create success stories include United Airlines, Continental Airlines, Bombardier, Gulfstream, OAG, Aviation Week and GE. As a business and cultural transformation veteran and a holistic aviation Business Intelligence (BI) expert, he has proven instrumental in helping companies optimize processes and efficiency, transform cultures, improve customer experience, and diversify offerings to realize full market potential.

Paul holds a Master's degree in Industrial Engineering and Management from Purdue University (USA), and Master of Science with Honors in Aerospace Engineering from the University of Kansas (USA). He regularly speaks at aviation events worldwide hosted by prominent organization such as IATA, APEX, Aviation Week, Terrapinn, among others, offering insight on a wide range of topics. He is a native Chinese speaker and has been learning French.

Since the Covid-19 global pandemic in 2020, despite the massive shift in focus to aircraft disinfection, Paul has been advocating the importance of fundamental aircraft cabin cleaning work, which would allow airlines to effectively manage passenger perception, restore confidence to fly and accelerate pandemic recovery.

Based in Chicago, VX Consulting is focused on helping aviation industry worldwide improve various aspects of passenger experience, particularly through aircraft cabin quality (reliability, appearance and cleanliness) transformation.

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Paul's op-ed in APEX Media: